Privacy notice
Last updated September 23, 2026
This privacy notice for Gridfeed, operated by Solnatrix Inc. ('Company', 'we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
- Visit our website at https://gridfeed.com, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@gridfeed.com.
Summary of key points
What personal information do we process? When you use the contact form, we process the details you enter. When you visit the site, our server records basic technical information. See what information we collect.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to reply to your enquiry, to protect the site against spam and abuse, and to comply with law. See how we process your information.
In what situations and with which parties do we share personal information? Only in the situations described in when and with whom we share your information. We do not sell it.
How do we keep your information safe? We have organisational and technical processes in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. See how we keep your information safe.
What are your rights? Depending on where you are located, the applicable privacy law may give you certain rights regarding your personal information. See your privacy rights.
How do you exercise your rights? Email info@gridfeed.com or use our contact form. We will consider and act upon any request in accordance with applicable data protection laws.
Table of contents
- What information do we collect?
- How do we process your information?
- What legal bases do we rely on to process your personal information?
- When and with whom do we share your personal information?
- How long do we keep your information?
- How do we keep your information safe?
- What are your privacy rights?
- Controls for do-not-track features
- Do California residents have specific privacy rights?
- Do we make updates to this notice?
- How can you contact us about this notice?
- How can you review, update, or delete the data we collect from you?
1. What information do we collect?
Personal information you disclose to us
In short: we collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, or otherwise when you contact us. Through the contact form this may include:
- your name
- your email address
- your organisation, if you choose to give it
- the kind of solution you are interested in, and the message you write
Sensitive information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In short: some information, such as your Internet Protocol (IP) address and browser characteristics, is collected automatically when you visit our Services.
Log and usage data. Our server records service-related and diagnostic information when you access the Services, such as your IP address, browser type, the pages you request, and the date and time of each request. When you submit the contact form, we also record your IP address and the result of our automated spam checks alongside your message. This information is needed to keep the Services secure and working, and to block spam and abuse.
We do not use analytics, advertising, or tracking cookies. The site sets a single session cookie used only to protect the contact form against forgery.
2. How do we process your information?
In short: we process your information to reply to you, to keep the Services safe, and to comply with law.
- To respond to your enquiry. We use what you send us to reply and to prepare any quote or proposal you ask for.
- To protect our Services. We use technical data to detect and block spam, fraud, and abuse of the contact form.
- To save or protect an individual's vital interest. We may process your information when necessary to prevent harm.
3. What legal bases do we rely on to process your information?
In short: we only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. We may rely on the following:
- Consent. You give it when you send us a message. You can withdraw it at any time.
- Legitimate interests. Replying to enquiries and keeping the site free of spam and abuse, where those interests do not outweigh your rights and freedoms.
- Legal obligations. Where processing is necessary to comply with the law, cooperate with a regulator or law enforcement body, or exercise or defend our legal rights.
- Vital interests. Where processing is necessary to protect the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us express consent, or where your consent can be inferred (implied consent). You can withdraw your consent at any time. In some exceptional cases we may be legally permitted to process your information without consent, for example for investigations and fraud prevention, or to comply with a subpoena, warrant, or court order.
4. When and with whom do we share your personal information?
In short: we share information only in the situations described here.
- Service providers. Our email provider delivers contact-form messages to us, and our hosting provider runs the server. They process data only on our behalf.
- Solnatrix Inc. Gridfeed is operated by Solnatrix Inc., which handles your information under this notice.
- Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. How long do we keep your information?
In short: we keep your information for as long as necessary to fulfil the purposes in this notice unless otherwise required by law.
We keep contact-form messages as long as we need them to deal with your enquiry and any work that follows, unless a longer retention period is required or permitted by law (such as tax or accounting requirements). When we have no ongoing legitimate business need, we delete or anonymise the information, or, if that is not possible (for example, because it is in backup archives), we securely store it and isolate it from further processing until deletion is possible.
6. How do we keep your information safe?
In short: we aim to protect your personal information through organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the personal information we process, including encrypted connections to the site. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise that unauthorised third parties will never be able to defeat our security. Transmission of personal information to and from our Services is at your own risk.
7. What are your privacy rights?
In short: in some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that give you greater access to and control over your personal information.
These may include the right (i) to request access to and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict the processing of your personal information, and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request using the details in section 11.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. If you are located in Switzerland, you can contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent. If we are relying on your consent, you can withdraw it at any time by contacting us. This will not affect the lawfulness of processing before its withdrawal, nor processing carried out on other lawful grounds.
8. Controls for do-not-track features
Most web browsers include a Do-Not-Track ('DNT') setting. No uniform technology standard for recognising and implementing DNT signals has been finalised, so we do not currently respond to them. Since the site does no tracking, this makes no practical difference. If a standard for online tracking is adopted that we must follow, we will describe that practice in a revised version of this notice.
9. Do California residents have specific privacy rights?
In short: yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83 (the 'Shine The Light' law) permits California residents to request, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes. We have made no such disclosures.
CCPA privacy notice
In the past twelve (12) months we have collected the following categories of personal information:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Name, email address, IP address | Yes |
| B. California Customer Records categories | Name and contact information you give us | Yes |
| C. Protected classification characteristics | Gender, date of birth | No |
| D. Commercial information | Transaction and purchase history | No |
| E. Biometric information | Fingerprints, voiceprints | No |
| F. Internet or network activity | Browsing history, interactions with other websites | No |
| G. Geolocation data | Device location | No |
| H. Audio, visual, or similar information | Recordings | No |
| I. Professional or employment information | Organisation name, if you give it | Yes |
| J. Education information | Student records | No |
| K. Inferences | Profiles of preferences or characteristics | No |
Gridfeed has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months, and will not sell personal information belonging to website visitors, users, or other consumers.
If you are a California resident, you have the right to:
- Request deletion of your personal information, subject to exceptions provided by law.
- Know whether we collect and use your personal information, the categories collected, the purposes, and whether any of it has been sold or disclosed.
- Non-discrimination for exercising your privacy rights.
- Correct inaccurate information, or ask us to restrict processing.
- Use an authorised agent to make a request on your behalf; we may deny a request from an agent who cannot show they are authorised.
When you make a request, we will need to verify your identity, usually by matching the email address you contacted us from. We will only use information provided in your request to verify your identity and will delete it once verification is done.
10. Do we make updates to this notice?
In short: yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Last updated' date and will be effective as soon as it is accessible. If we make material changes, we may notify you by prominently posting a notice of the change on this site.
11. How can you contact us about this notice?
If you have questions or comments about this notice, email us at info@gridfeed.com or use our contact form.
12. How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To do so, email info@gridfeed.com.
This privacy notice is adapted from one created using Termly's Privacy Policy Generator.